Frequent questions

SIZE AND FIT

WHAT SIZE SHOULD I ORDER?

Our boots are designed to fit standard US and Mexican shoe sizes. The best sizing advice is to simply order what you normally order! If in doubt, order your size in dress shoe size (men) or heel size (women).

If they are snug but comfortable at first, keep in mind that the leather will stretch and shape to your foot with use.

Do you need to know the conversion of your size? Check out our Footwear Conversion Chart here !

HOW DO YOUR BOOTS FIT COMPARED TO OTHER BRANDS?

We've had mixed experiences with other brands of boots and shoes, but the safest way to choose your size is to order the size you order most often with other brands.

HOW DO I KNOW IF THE BOOTS FIT ME?

The boots should fit snugly once you put them on for the first time (it is normal for it to take some effort when you slide your foot on). If they're uncomfortably tight, you may want to go up a size, but if they're only a little snug, they should stretch with wear or use.

It's normal for there to be a slight lift in your heel when you first walk into the boots, but excessive heel slippage is probably a sign that you need to size down.

I HAVE A HIGH INSTEP. WILL YOUR BOOTS WORK FOR ME?

Our boots are not specifically designed to work with high insteps, however we recommend going up a half size or one size if your foot is also wide.

I HAVE WIDE FEET. IS THERE ANY RECOMMENDATION FOR ME?

For the width, we only handle the standard or regular width measurement, we do not handle special wider measurements, however if you have wide feet we recommend ordering your regular size with a half size up. (For example, if your regular size is 9, order a 9.5). Normally the half number is made for the wide foot.

I HAVE NARROW FEET. DO YOU HAVE SPECIAL BOOTS FOR ME?

We currently do not have special boots for narrow feet, but we do have many customers with narrow feet who are very happy with the fit of their boots. We recommend ordering whole sizes.

DO YOU OFFER MISMATCHING SIZES FOR THE SAME PAIR?

We do not offer mismatched sizes on our boots (we only sell them in matching pairs). However, if you have two different sized feet, we recommend that you order for the larger size and use an insert to accommodate the smaller foot.

DO YOU HANDLE A SIZE CONVERSION TABLE?

Yes, however please note that the shoe conversion chart is intended for use as a general guide. Sizing and fit may vary slightly by brand. Conversion Table

PRODUCTS

WHERE ARE THE SHOES THAT DON MAX SELLS MADE?

Most of the footwear that Don Max sells is made in León, Mexico. León is the city best known worldwide for its history in shoemaking and it is the same city in which most western boot brands rely on the production of their best footwear.

CAN I ORDER CUSTOMIZED OR CUSTOMIZED BOOTS?

We do not offer custom boots; nor do we make boots to order. Our boots are handmade in the sizes and styles as they appear in our online store. All boots purchased on our website have already been made and are available for immediate shipment!

ARE THE BOOTS HIGH QUALITY?

Our goal is to sell the highest quality boots and accessories on the market. Traditional and artisanal boot-making techniques and the highest quality leathers and materials are used. Boots are head-to-head with the most expensive brands out there, but are generally much more affordable due to our unique direct-to-consumer business model.

TIDY

HOW CAN I PLACE AN ORDER?

We sell our products exclusively in our online store, right here! To order boots, simply select the product and size you need and click ADD TO CART to start the checkout process. Once ordered, we ship the order directly to you! If you prefer to place your order by phone, just call us at 702.900.4871 during our business hours.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major forms of credit cards in our secure online payment system. You can also make your payment using PayPal, Amazon Pay, or Shopify Pay. If you are paying with PayPal Express Checkout, please note that your order will automatically ship to the address associated with your PayPal account.

If you do not have a debit or credit card, you can also make your payment using a prepaid card with a Visa or Mastercard logo like the ones you can buy in major stores or pharmacies.

IS THE PAYMENT OF MY ORDER SECURE?

Yes! Our website employs industry standard security measures to ensure your privacy and the security of your information. Any information you provide is temporarily transmitted using Secure Socket Layer (SSL) technology and then encrypted using industry standard security measures.

I NEED TO CHANGE MY ORDER. HELP!

Email us at info@donmax.net if you need to cancel or change something about an order you've already placed (for example, change the item or shipping address). We ship orders fairly quickly, so the sooner you let us know, the better.

WHAT IS THE STATUS OF MY ORDER?

You should normally receive emails updating you with the status of your order (for example, when items ship, tracking numbers, etc.), but if you create an account, you can also track your orders there. Do you need help to know the status of your order? Email us anytime at info@donmax.net

DO I NEED TO CREATE AN ACCOUNT TO ORDER?

You do not need an account to order from Don Max. A Don Max account is used to track past orders, and can be created during checkout (or later with our help - just email us at info@donmax.net)

If you would like to sign up for our newsletter (which is different than creating an account), you can sign up at the bottom of our page.

ARE THERE SOME PHYSICAL DON MAX STORES?

No, the products are sold exclusively and directly from our online store. We are a direct-to-consumer brand, which means our high-quality products sell for a fraction of what they would normally cost in a traditional retail store!

CAN I PICK UP MY ORDER IN PERSON?

We do not offer in-person pickup for any Don Max orders. We use a third party service center to store and ship all of our products efficiently and accurately!

SHIPPING

IS SHIPPING FREE?

We offer free shipping, to qualify your order must total at least $99 and have a US delivery address.

We also offer economy and priority shipping services for a reasonable fee at checkout. At this time we do not offer expedited shipping or overnight services.

HOW LONG DOES SHIPPING TAKE?

We have 3 different shipping methods and depending on the one you choose when placing your order is the time it will take.

  • Free Shipping (6-10 business days) Free from $99.00 USD and up
  • Economy Shipping (5-8 business days) Optional with a reasonable fee
  • Priority Shipping (3-5 business days) Optional at a reasonable fee

WHERE DOES DON MAX SEND?

We currently only ship within the US At this time, we do not ship internationally or ship to the following states and territories: Alaska, Hawaii, American Samoa, The Canal Zone, Guam, The Mariana Islands, Puerto Rico, and The Islands Virgins.

WHAT CARRIER DOES DON MAX USE TO SHIP ORDERS?

We primarily use UPS to ship our orders by ground and priority. In some cases we use the USPS postal service for light packages.

PROMOTIONS

DO YOU OFFER PROMOTIONS OR DISCOUNTS?

Yes, sometimes we offer BOGO (Buy One, Get One) promotions or other types of discounts. We are proud to sell our products at affordable prices. We offer unbeatable value for quality products and strongly believe that we offer the best value for money available on the market!

RETURNS & EXCHANGES

HOW DO I MAKE A RETURN FOR A SIZE OR PRODUCT EXCHANGE?

All purchases are eligible for free standard exchange shipping within 7 days of package delivery. In the event that you wish to make a return for a size or product change, send us an email indicating the details of the change info@donmax.net The return shipment to our warehouse is at your expense and the new forwarding to your address will be absolutely NO COST to you.

Boots can be exchanged or returned only if the soles have not been scratched and the boots are in perfect condition. When it comes to boots, be sure to try them on on a carpeted area until you're sure the boots fit properly. Please note that jeans and other clothing items must be unworn and with all tags still attached to be accepted for return or exchange.

HOW DO I MAKE A RETURN FOR A REFUND?

If you are not 100% satisfied with the items you ordered, we want to make your return as easy as possible.

Email us at info@donmax.net for authorization and return address instruction. We ask that the item be returned within 30 days of the original date of your order. The item must be new, unused, with all original tags and packaging, and if applicable; packing boxes and accessories. We cannot accept clothing or items that have been modified or altered in any way. Once the return is authorized, you can send us the package using any parcel service you want (The return shipment to our warehouse is at your own expense), remember to protect the merchandise inside another box so that it is not damaged with mailing tape.

You will be notified via email by the returns department when your returned item has been received and you will also be notified of the status of your return once it has been inspected and processed.

WHAT IS YOUR REFUND POLICY?

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Once your item has been received and inspected, we will send you an email notifying you that we have received your item, we will also notify you if your refund was approved or denied. If you are approved, your refund will be processed to your credit card or original method of payment.

HOW CAN I KNOW IF MY RETURN WAS ALREADY RECEIVED?

We will send you an email notification as soon as your return has been received. Please note that although we strive to process returns as quickly as possible, most of the time it takes a few business days for returns to be received and to begin processing.

WHEN WILL MY REFUND BE PROCESSED?

We will initiate refunds on eligible orders upon receipt of the item by our warehouse team. It may take between 3 and 5 business days for your refund to be reflected in your card account, depending on your bank or financial company.

CONTACT

HOW CAN I CONTACT DON MAX?

You can contact our service center by email at info@donmax.net or by sending us a message using the CONTACT form at the bottom of our page, We will gladly respond to you as soon as possible within service hours.